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Evidence Guide: ICAWEB511A - Implement quality assurance process for websites

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICAWEB511A - Implement quality assurance process for websites

What evidence can you provide to prove your understanding of each of the following citeria?

Establish standards

  1. Identify appropriate regulatory, accessibility, industry and organisational compliance standards
  2. Develop, quantify, document and disseminate measurable performance standards, from those standards, for all documents
  3. Establish a centralised, distributed or combined quality assurance methodology
  4. Determine the specification from which the website was developed
  5. Establish guidelines for controlling, updating and loading new content onto the website
Identify appropriate regulatory, accessibility, industry and organisational compliance standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop, quantify, document and disseminate measurable performance standards, from those standards, for all documents

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish a centralised, distributed or combined quality assurance methodology

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine the specification from which the website was developed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish guidelines for controlling, updating and loading new content onto the website

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply standards and track performance

  1. Apply all processes as an integral part of the website development process
  2. Validate site, updates and new content against performance standards, using a wide variety of browsers and tools
  3. Document and disseminate results
  4. Provide feedback to web authors, users and administrators on a routine and regular basis
Apply all processes as an integral part of the website development process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Validate site, updates and new content against performance standards, using a wide variety of browsers and tools

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document and disseminate results

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide feedback to web authors, users and administrators on a routine and regular basis

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and apply continuous improvement process

  1. Provide performance standards feedback to developers, maintainers and administrators
  2. Identify below-average or unacceptable performance standards and apply appropriate measures in order to improve performance
  3. Provide channels for interaction, feedback and suggestions from site users, administrators, developers and maintainers
  4. Conduct responses to interaction, feedback and suggestion providers
  5. Develop procedures to identify whether feedback and suggestions are applied and acted upon
  6. Conduct regular benchmark reviews based on improved performance and disseminate revised benchmarks
Provide performance standards feedback to developers, maintainers and administrators

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify below-average or unacceptable performance standards and apply appropriate measures in order to improve performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide channels for interaction, feedback and suggestions from site users, administrators, developers and maintainers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct responses to interaction, feedback and suggestion providers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop procedures to identify whether feedback and suggestions are applied and acted upon

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct regular benchmark reviews based on improved performance and disseminate revised benchmarks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document quality assurance practices

  1. Document quality assurance procedures and processes
  2. Document quality assurance results
  3. Document and control changes to procedures, processes and results
Document quality assurance procedures and processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document quality assurance results

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document and control changes to procedures, processes and results

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

identify, establish and implement appropriate quality assurance standards to the website

develop and implement a continuous improvement process

develop quantitative standards

document quality assurance standards.

Context of and specific resources for assessment

Assessment must ensure access to:

web servers

ebusiness website

analysis software

automatic testing software

documentation for appropriate regulatory, industry compliance and accessibility standards

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

verbal or written questioning to assess knowledge of:

quality assurance

industry website standards

review of candidate’s performance benchmarks

evaluation of documented processes and procedures.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Required Skills and Knowledge

Required skills

analytical skills to analyse websites for compliance to legislation and best practice

communication skills to communicate with clients and web developers

literacy skills to read standards and produce reports

technical skills to:

develop websites

test website design to improve the design and maintenance processes and to ensure that all the client's elements are incorporated into the design

test website implementation.

Required knowledge

business process design and customer and business liaison

copyright and intellectual property relating to websites

provisions of privacy legislation relating to websites

website accessibility and equity legislation

website architecture and website security

workload metrics and technical performance measurement.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Performance standards may include:

content accuracy and consistency

response time and latency

server response time

structural quality

time lines.

Content may include:

background articles

company information

copyright and disclaimer notices

customer only information

customer-specific information

error messages

feedback mechanisms

forms

frequently asked questions

hyperlink titles

information

instructions

interactive features

product information

ratings, rankings, testimonials and quotes from reviews

reference pages

site map

what's new.

Browsers may include:

Galleon

Internet Explorer

Konqueror

Lynx

Mozilla

Netscape Navigator

Opera

Phoenix.

Tools may include:

cascading style sheet (CSS) check

hypertext markup language (HTML) validating

link checking software

spell check.

Users may include:

person within a department

department within the organisation

third party.